Cookie Policy

What cookies are

A cookie is a small text file a website asks your browser to store. On a later visit the browser sends it back, which lets a site remember things like whether you are signed in or what preferences you set. Local storage and session storage work the same way — small pieces of data kept by your browser — and we treat them under the same rules described here.

This policy covers the neolife marketing site and the neolife application. It explains what we store, why, how long it lasts, and how you can change your mind at any time. Where this policy and our Privacy Policy overlap, read them together.

Categories we use

We sort everything we store into three categories. Only the first is ever on by default.

• Strictly necessary — always on. These keep the site working: they remember your sign-in session, keep forms secure against cross-site request forgery, balance traffic across our servers, and store your cookie choices. The site cannot function without them, so they do not require consent and cannot be switched off.
• Analytics — consent required. These help us understand which pages people read and where they get stuck, in aggregate, so we can improve the marketing site. They load only after you opt in, and they never run on application or health-related pages (see below).
• Marketing — consent required, off by default. These would measure the performance of advertising and let us reach people who visited the site. They are off unless you explicitly turn them on, and — like analytics — they never run on any page involving health information.

Consent and your choices

The first time you visit, a banner asks how you want to be treated. Strictly necessary cookies are already active because the site needs them. Analytics and marketing stay off until you accept them — there are no pre-ticked boxes, and closing the banner is treated as a decline, not an acceptance.

Your decision is stored in a single preference cookie (neolife.cookie.consent.v1) so we do not ask again on every page. You can change your choice whenever you like by opening Cookie settings in the site footer, which reopens the same banner. Withdrawing consent stops the relevant scripts from loading on your next page view and clears the cookies they set where your browser allows it.

No tracking on health pages

neolife is the fulfillment rail for telehealth. Some of what moves through our application is protected health information. Following the U.S. Department of Health and Human Services Office for Civil Rights guidance issued in December 2022 on tracking technologies, we apply a hard rule:

We do not load analytics or marketing tags on any page that involves health information. That covers the entire signed-in application, any page that displays patient, prescription, or order detail, and any form that collects health-related data — regardless of your consent setting. Consent governs the marketing site only. Where a third party would otherwise receive identifiers like an IP address alongside health context, we do not place the tag at all.

On those pages we rely solely on strictly necessary cookies needed to keep you signed in and the session secure.

Cookies we set

The table below is representative of what we store on the marketing site. Exact names and durations can change as we update the site; we keep this list current.

Third-party processors

Some cookies are set by vendors who process data on our behalf — for example, a content delivery network or, where you have consented, an analytics provider. These vendors are bound by contract to use the data only for the services we ask of them and never for their own advertising.

We keep a current list of the processors that may receive data through the site and application. See our Subprocessors page for who they are and what they do.

Managing cookies in your browser

Beyond our banner, your browser gives you direct control. You can block or delete cookies, clear local storage, or browse in a private window. Most browsers explain how in their privacy or security settings:

• Chrome — Settings, Privacy and security, Cookies.
• Safari — Settings, Privacy.
• Firefox — Settings, Privacy and Security.
• Edge — Settings, Cookies and site permissions.

Blocking strictly necessary cookies will break sign-in and other core features. Tools that signal a privacy preference automatically, such as Global Privacy Control, are honored where supported and are treated as a request not to enable analytics or marketing cookies.

Changes to this policy

We update this policy as the site changes or as the law evolves. The date at the top reflects the latest version. If we make a material change to how we use cookies, we will ask for your choices again through the banner.

Contact

Questions about how we use cookies? Email [email protected]. This policy is provided for transparency and may be updated from time to time.